Articles and Books
"Knowledge Leverage: A Guide for the Practitioner," book to be published, 2012.
"Sharing Knowledge: Problems, Root Causes, and Solutions," Knowledge Management in Practice:
Connections and Context, Medford, NJ: American Society for Information Science and Technology, 2008. For a pre-publication version for clients: Click here.
"Major Change—from Failure
to Success." This White Paper discusses the five common seeds of change failure and presents a checklist for project health. Click here.
"Creating a Successful Knowledge Management System," PRISM, Second
Quarter 1998, pp. 83-92; Journal of Business Strategy, March/April 1999, pp. 23-26; Knowledge Connections, The Newsletter of the Institute for Knowledge Management, December 1999, pp. 4-6.
"Reengineering Revisited: Achieving Seamlessness," with Anthony J. Lynch, PRISM,
Second Quarter 1994, pp. 23-29 (also appeared in The Best of Prism, Volume II [Cambridge, MA: Arthur D. Little, 1996], pp. 35ff.). Click here.
Managing the Learning Processes of the Corporation, Contributing Author, Frankfurt,
Germany: Gabler-Verlag, 1994.
"Process Thinking: Today's Path to Improved Performance," with Robert M. Curtice and
Anthony J. Lynch, PRISM, First Quarter 1992, pp. 31-45.
Information Technology— Achieving the Potential, Atlanta, GA: LOMA, 1990.
Human Resources—Today and in the Future, with Homer J. Hagedorn, Atlanta, GA: LOMA, 1989.
Information Technology—Its Impact on the Insurance Industry, with Diane Smigel,
Atlanta, GA: LOMA, 1986.