A regional transportation authority
had undertaken the largest, most complex, and farthest-reaching project in its history. The project involved the design, development, and installation of new technology; new concepts for operations management, including changes in the roles of hundreds of employees; and an aggressive timetable for completion.
As is all too common on projects of this size and scope, progress was slow and delays piled
on top of delays. While the staff members were expert in running a transportation system, they simply did not have the skills or experience to manage a transformational project of this
Senior Management called in Chait and Associates to perform a Health Check of the project, to
coach management and staff through the project, and to oversee and support its progress.
We provided an independent and uniquely skilled set of eyes, ears, and hands to help ensure
the success of the project. And we transferred the knowledge we had gained from decades of project-support experience about important and valuable tools and techniques that help ensure
success. We served in these capacities during the most intensive and difficult portion of the project.
Benefits: The staff learned and practiced new skills,
project management moved from casual to professional, a new governance structure was put into place, and barriers to progress were eliminated. The financial overruns stopped and the initial
roll-out was expedited by several months. ►►►►